Shipping policy
WE AIM TO GET EVERY SIYUKIO ORDER ON ITS WAY AS QUICKLY AS POSSIBLE. ORDERS ARE GENERALLY PROCESSED AND DISPATCHED WITHIN 2-3 BUSINESS DAYS AFTER PAYMENT HAS BEEN CONFIRMED.
ORDERS PLACED DURING WEEKENDS OR PUBLIC HOLIDAYS WILL BEGIN PROCESSING ON THE NEXT BUSINESS DAY. ONCE YOUR ORDER HAS BEEN DISPATCHED, WE’LL SEND A CONFIRMATION EMAIL INCLUDING YOUR TRACKING DETAILS.
UK SHIPPING
STANDARD SHIPPING IS AVAILABLE FOR ORDERS WITHIN THE UK.
| SHIPPING METHOD | ESTIMATED DELIVERY |
|---|---|
| STANDARD SHIPPING | 2–5 BUSINESS DAYS |
| EXPRESS SHIPPING | 1–3 BUSINESS DAYS |
DELIVERY ESTIMATES BEGIN FROM THE DATE YOUR ORDER IS DISPATCHED. SHIPPING COSTS WILL BE SHOWN AT CHECKOUT.
EU SHIPPING
WE CURRENTLY SHIP TO SELECT COUNTRIES WITHIN THE EUROPEAN UNION.
| SHIPPING METHOD | ESTIMATED DELIVERY |
|---|---|
| STANDARD EU SHIPPING | 4–10 BUSINESS DAYS |
DELIVERY TIMES ARE ESTIMATES AND MAY VARY DEPENDING ON THE DESTINATION, COURIER, AND CUSTOMS PROCESSING. SHIPPING COSTS WILL BE DISPLAYED AT CHECKOUT.
CUSTOMS, DUTIES & TAXES
FOR ORDERS SENT TO THE EU, ADDITIONAL CUSTOMS DUTIES, IMPORT TAXES, OR OTHER FEES MAY APPLY DEPENDING ON THE DESTINATION COUNTRY.
ANY CHARGES THAT ARE NOT INCLUDED AT CHECKOUT MAY BE COLLECTED BY THE RELEVANT CUSTOMS AUTHORITY OR DELIVERY SERVICE. THESE CHARGES ARE OUTSIDE OF SIYUKIO’S CONTROL.
WE RECOMMEND CHECKING YOUR LOCAL IMPORT REQUIREMENTS BEFORE PLACING AN ORDER.
ORDER TRACKING
PLEASE NOTE THAT TRACKING MAY TAKE A SHORT PERIOD OF TIME TO UPDATE AFTER THE PARCEL HAS BEEN HANDED TO THE COURIER.
DELIVERY DELAYS
OUR DELIVERY WINDOWS ARE ESTIMATES AND ARE NOT GUARANTEED. UNEXPECTED DELAYS CAN OCCUR DUE TO COURIER NETWORKS, CUSTOMS, PUBLIC HOLIDAYS, WEATHER, OR OTHER CIRCUMSTANCES OUTSIDE OUR CONTROL.
IF YOUR ORDER IS EXPERIENCING A DELAY, PLEASE CHECK YOUR TRACKING INFORMATION FIRST. IF YOU NEED FURTHER ASSISTANCE, CONTACT US AND WE’LL DO OUR BEST TO HELP.
LOST, MISSING OR STOLEN ORDERS
IF YOUR TRACKING INFORMATION SHOWS THAT YOUR ORDER HAS BEEN DELIVERED BUT YOU CANNOT LOCATE IT, PLEASE CHECK WITH HOUSEHOLD MEMBERS, NEIGHBOURS, OR ANY DESIGNATED SAFE LOCATION BEFORE CONTACTING THE DELIVERY SERVICE.
IF YOU STILL CANNOT LOCATE YOUR ORDER, CONTACT US AT SIYUKIO.001@YAHOO.COM WITH YOUR ORDER NUMBER AND TRACKING DETAILS SO WE CAN ASSIST YOU.
SIYUKIO CANNOT ACCEPT RESPONSIBILITY FOR A PARCEL AFTER THE DELIVERY SERVICE HAS CONFIRMED IT AS DELIVERED, INCLUDING WHERE A PARCEL HAS BEEN LEFT IN A LOCATION AUTHORISED BY THE CUSTOMER.
CONTACT
FOR QUESTIONS ABOUT SHIPPING OR YOUR ORDER, PLEASE CONTACT: